Less administration. More time for patient care.

Few people have sat on both sides of that desk. Sixteen years in specialist practice and in medical-practice administration means knowing what a procedure needs before it happens, what a medical aid needs before it authorises, and what a practice team is left rewriting in between.

The experience is concrete: pre- and post-operative workflows, supporting procedures in theatre and outpatient settings, and patient education that helps people understand what happens next. Alongside it, years spent drafting medical-aid motivation letters, assembling authorisation documentation, preparing clinical reports, and working through billing and collections.

It is also a firsthand view of where work repeats itself — the same clinical history typed into a third document, records split across a paper file, a practice management system and a scheme portal, and delays nobody planned: a missing item in a procedure pack, a motivation that answered the wrong question, a query that could have been closed before it was sent.

Altryx is being built from that vantage point: a nurse's judgement about what belongs in a record, and an administrator's knowledge of what actually unblocks an authorisation. That grounding is in specialist clinical and theatre-based care, and the tools are being designed for practices in any specialty and for multidisciplinary teams doing the same documentation work. What partners get is a view of the problem formed by doing the work, and the discipline to keep a clinician in charge of every document that leaves a practice.